Business Etiquette [Infographic]

Business leaders are swept along in a river of technological change and must constantly learn new skills to keep their heads above water. Sometimes, we must let go of the old to embrace the new. However, there are some things that will always remain – manners ranking near the top of the list of unchangeable values. […]

7 Deadly Sins of Communication

If communication is the currency of relationships, are you rich, just getting by, or bankrupt? If you are experiencing the cost of poor communication, it’s time to review the 7 Deadly Sins of Communication. The Harvard Grant Study found strong relationships to be far and away the strongest predictor of life satisfaction. Here’s the good […]

Two Heads are Better Than One

All my life, I’ve heard the saying, “two heads are better than one”. Is it really true? The ancient wisdom found in the Book of Proverbs says, “Iron sharpens iron, so one person sharpens another.” It’s exhilarating to experience the synergy of two minds sparking the electricity to generate powerful ideas and strategies. That’s what is […]

How to Repair Broken Relationships at Work

We all have people in our work environment who are completely different than us, who we wouldn’t choose to spend time with and yet we’re are required to work beside day after day. Sometimes, workplace relationships can become so stressful, we are tempted to quit. The bad news is if you leave for another job […]

The Power of a Smile

I refused to smile for my high school senior portrait. I thought it would make me look “cool” to deny my natural inclination to smile. And for a 17-year-old, it’s all about looking cool. News flash: a stern demeanor doesn’t make you look cool [professional] [smart] [serious]. It makes you look stern. The Power of […]

The Great Eight of Effective Leaders

As a speaker at the Society of Human Resource Professionals Florida State Conference this week, I had the privilege to meet Dan Rather. He delivered the keynote address on The Great Eight of Effective Leaders and admittedly, it was an aspect of the conference I looked forward to with great anticipation. In my mind, Rather is […]

The Synergy of a Multi-generational Team

One generation can make a big difference in how people view the world. Cultural values shift and the events that shape our lives vary dramatically in the span of several decades. Consider world events that are indelibly printed in your memory. Where were you when you heard the news of the planes crashing into the […]

What Happens in an Internet Minute?

At a recent training with Human Resource professionals on Social Media Guidelines for the Workplace, the audience had some laughs over the statistic that worldwide, more people own cell phones than toothbrushes. Seriously. There are over 7.4 billion people in the world and an estimated 7 billion mobile phones, but only 3.5 billion own toothbrushes. […]

Manifesto for Effective Leaders

Effective Leaders Never Quit Effective Leaders Put Others First Effective Leaders Engage in Courageous Communication Effective Leaders Have a Positive Attitude Effective Leaders Have a Thankful Spirit Effective Leaders Live Life with Passion Effective Leaders Stay Cool Under Pressure Effective Leaders Love to Be Part of a Team Effective Leaders Can Laugh at Themselves Effective […]

Seven Guidelines for Leading Well

What characteristics do heroes and role models have? Your answers reveal a lot about your core values. Clearly, leadership has a universal quality; it can be observed from the sandbox to the boardroom. It is not a title or a position. It is more accurately depicted as an action rather than a characteristic – a […]