The Power of Your Voice

Most of us are comfortable speaking and communicating with other people and do so every day. Yet, for some reason, when it comes to speaking from a public platform, most people shrink back because they feel inadequate. Why is this? “We get virtually no training in these skills. We’re just expected to know them”, says […]

Emotional Quotient is More Important than IQ

Emotional Quotient (EQ) has been in the forefront of research on human performance for at least two decades, yet many still haven’t heard the news: EQ is more important than IQ. In other words, caring, compassion, and the desire to invest relationally counts more in creating success than grades, degrees and diplomas. What is EQ? […]

Difficult Conversations

There are never a shortage of students when I teach workshops on “Dealing with Difficult People.” It’s fascinating, and not surprising that the interest in this topic doesn’t wane. A willingness to engage in difficult conversations is one of the keys to transforming a difficult relationship into a healthy one. Today’s vlog gives some highlights […]

Five Ways to Have a Better Conversation

Our lives succeed or fail one conversation at a time. It’s easy to dismiss this notion, but the power of our words is inestimable. The art of engaging in clear, confident, and coherent conversation seems to be going the way of the fax machine. The major difference is that the value of face-to-face communication skills will […]

How to Spot a Lie [Infographic]

Last year, while conducting an early-bird workshop at a large conference, I was interested to observe that one of the workshops had standing room only attendance. I love to connect with other trainers and learn from their creativity. In a setting like this one, where the plethora of choices in the conference line-up is almost […]

Business Etiquette [Infographic]

Business leaders are swept along in a river of technological change and must constantly learn new skills to keep their heads above water. Sometimes, we must let go of the old to embrace the new. However, there are some things that will always remain – manners ranking near the top of the list of unchangeable values. […]

7 Deadly Sins of Communication

If communication is the currency of relationships, are you rich, just getting by, or bankrupt? If you are experiencing the cost of poor communication, it’s time to review the 7 Deadly Sins of Communication. The Harvard Grant Study found strong relationships to be far and away the strongest predictor of life satisfaction. Here’s the good […]

Two Heads are Better Than One

All my life, I’ve heard the saying, “two heads are better than one”. Is it really true? The ancient wisdom found in the Book of Proverbs says, “Iron sharpens iron, so one person sharpens another.” It’s exhilarating to experience the synergy of two minds sparking the electricity to generate powerful ideas and strategies. That’s what is […]

How to Repair Broken Relationships at Work

We all have people in our work environment who are completely different than us, who we wouldn’t choose to spend time with and yet we’re are required to work beside day after day. Sometimes, workplace relationships can become so stressful, we are tempted to quit. The bad news is if you leave for another job […]

The Power of a Smile

I refused to smile for my high school senior portrait. I thought it would make me look “cool” to deny my natural inclination to smile. And for a 17-year-old, it’s all about looking cool. News flash: a stern demeanor doesn’t make you look cool [professional] [smart] [serious]. It makes you look stern. The Power of […]

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