Unhealthy Office Habits You Can and Should Reframe

A healthy workplace manifests itself in numerous ways. With a focus on EQ, I typically would describe a safe, healthy office as one with strong leadership, engaged teams and clear communications. Unhealthy offices are often polluted with toxic people and stressful relationships. Yet unhealthy offices can also develop in a physical sense when people don’t […]

Business Etiquette [Infographic]

Business leaders are swept along in a river of technological change and must constantly learn new skills to keep their heads above water. Sometimes, we must let go of the old to embrace the new. However, there are some things that will always remain – manners ranking near the top of the list of unchangeable values. […]

3 Keys to Creating a Culture of Civility

At the 2017 Global Leadership Summit, Bill Hybels stated, “Our troubled world is demanding a better brand of leadership.” Tag – you’re it. Instead of responding to the atmosphere, we must establish the atmosphere. That’s what leaders do. Leadership is an action, not a position. It’s easy to act like a backseat driver when it comes […]

The Power of Kindness

Kindness is the most powerful, least costly, most underrated agent of human change. It’s easy to think the world has gone crazy. Certainly, there have been other times in history when people seem to have lost their sensibility, but we have no shortage of irrational, angry folks all over the world right now. It’s hard […]

Mindset Matters: Entitled or Empowered?

The findings of a recent study by the French National Institute of Health and Medical Research indicate the behavior of others can influence traits like laziness. Since I was a child, I’ve heard the caution, “You’re known by the company you keep”. As a teenager, I scoffed at the idiom, “birds of a feather flock […]

38 Employee Engagement Ideas to Improve Your Company Culture

Employee engagement is the most important factor in sustainable success for any organization. The customer experience can not possibly exceed the employee’s experience. Thus dissatisfied employees result in unhappy customers. I’d rather talk about engaged people on staff generating unprecedented customer satisfaction. Research reveals that 88% of employees don’t have passion for their work and […]

Extreme Ownership

As a seasoned entrepreneur, I can safely say that building a team of key people with shared vision who take ownership of outcomes is pivotal to success. Anyone who is in a position of leadership but lacks accountability is not going to lead well. In the book Extreme Ownership by Jocko Willink and Leif Babin, […]

Keys to Building an Effective Organizational Culture

I’ve been fascinated with the intricacies of culture since I was in high school and became familiar with the work of cultural anthropologist, Margaret Mead. Becoming an anthropologist was one of the career aspirations I had as I moved through college. When I landed in the business world, I wasn’t immediately aware of how much […]

The Synergy of a Multi-generational Team

One generation can make a big difference in how people view the world. Cultural values shift and the events that shape our lives vary dramatically in the span of several decades. Consider world events that are indelibly printed in your memory. Where were you when you heard the news of the planes crashing into the […]

Much to Celebrate: Happy Birthday, America!

Happy Birthday, America! It is immensely important to celebrate and show appreciation for the things we value and want to keep in our lives.  Like our freedom. Whatever we celebrate expands. As you might expect, there’s another side to that coin. I saw a sign in a dentist’s office years ago that said, “Ignore your […]

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