Texas A & M football wasn’t on my radar until recently. This team isn’t in the Southeastern Conference, so I can’t tell you what their ranking is or if they are playing in a bowl game. It was a remarkable game in another era that captured my attention – the one that led to the …
Employee engagement is the most important factor in sustainable success for any organization. The customer experience can not possibly exceed the employee’s experience. Thus dissatisfied employees result in unhappy customers. I’d rather talk about engaged people on staff generating unprecedented customer satisfaction. Research reveals that 88% of employees don’t have passion for their work and …
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Jim Carrey’s hilarious portrayal of the Grinch elevated the status of a classic Christmas story to the top three of my favorite holiday movies. But if you don’t have green fur – rants, complaints, and offensive behavior don’t bode well for your relationships. Cindy Lou Who was extraordinarily patient and resistant to insults – not …
Most of us know fear on a first-name basis. Fear wears as many masks as the number of hats we wear. I’ve felt it as a business owner, mom, wife, community leader, musician, and speaker. When the wind is at your back, the skies are cloudless, and life is smiling at you – it’s easy to …
Last Wednesday, I woke up realizing I was about to undergo the first surgery of my entire life. I suppose it’s rather remarkable to make it this far without going “under the knife”. A fractured ankle along with a dislocated bone necessitated a plate, screws, and general reconstruction to assure proper healing. I knew that …
As a seasoned entrepreneur, I can safely say that building a team of key people with shared vision who take ownership of outcomes is pivotal to success. Anyone who is in a position of leadership but lacks accountability is not going to lead well. In the book Extreme Ownership by Jocko Willink and Leif Babin, …
I have always been a happy person. Not the kind who squeals with glee over sparkly stuff, but the kind who smiles often and laughs easily. I am certainly known as an upbeat optimist. But lately, negativity has been singing a siren’s song. Like those dangerous and beautiful creatures in mythology who lured passing sailors …
As a speaker at the Society of Human Resource Professionals Florida State Conference this week, I had the privilege to meet Dan Rather. He delivered the keynote address on The Great Eight of Effective Leaders and admittedly, it was an aspect of the conference I looked forward to with great anticipation. In my mind, Rather is …
“My heart is moved by a noble theme as I recite my verses to the king; my tongue is the pen of a skillful writer.” Psalm 45:1 Such eloquent words inscribed by the psalmist thousands of years ago. Beautifully said. But please pass the pencils. This “ode to the pencil” was something I came across and …
Years ago, when I came across the captivating Holstee Manifesto, I was confused as to why a company would call something so positive and inspiring by such a dark name. I thought manifestos belonged to terrorist organizations, kooks, and communists. Who else has written a manifesto? Actually, I have. And you should too. Not because we’re …